Shipping & returns
Shipping & Delivery
Handcrafted in San Diego. Delivered the same day.
Every CityScape Farms gift is carefully assembled by hand in our local San Diego studio before being delivered directly to your recipient—beautifully wrapped and ready to gift.
We currently offer local delivery throughout San Diego County, with same-day and next-day delivery available for many orders. Delivery availability depends on your location and order time. If you order outside San Diego, expect normal US mail delivery time. We currently do not ship outside of US.
Please verify your shipping address before placing your order. CityScape Farms is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Once your order has been delivered, responsibility for the plant transfers to the recipient.
Returns & Plant Guarantee
Because our products are living plants, we do not accept returns or offer refunds due to buyer's remorse, changes of mind, or natural variations in color, size, or variegation. Every plant is unique, and no two are exactly alike.
We stand behind the quality of every plant we grow.
If your plant dies within 30 days of delivery, we'll gladly replace it or issue store credit after reviewing your claim.
To submit a claim, please contact us within the guarantee period and include:
Your order number
Photos of the plant
A brief description of the issue
Our guarantee does not cover damage caused by improper watering, incorrect lighting, neglect, repotting, pests after delivery, freezing temperatures, excessive heat, pets, or physical damage.
Our goal is to provide healthy, long-lasting plants that continue growing long after they're received. If something isn't right when your order arrives, we'll do our best to make it right.